Why Hasn’t My Order Shipped After 7 Days?

If your order hasn’t shipped within 7 days after payment, please check:

1. Payment Confirmation: Ensure your payment has been successfully processed.

2. Stock Availability: Verify that none of the items are backordered or sold out.

If everything seems in order and the issue persists, contact us via email at eapartystore.com for assistance.

Why Was My Order Partially Shipped?

Your order might be shipped in parts due to:

1. Multiple Warehouses: Items may be shipped from different locations to ensure prompt delivery.

2. Overweight Packages: Large or heavy orders may need to be split into multiple shipments.

3. Out of Stock Items: If an item is out of stock, we may ship the available items first.

In such cases, we usually notify you via email. Check your inbox for updates, and feel free to contact us to switch items or request a refund.

Why Is My Order Still Processing After Several Days?

If your order status remains “Processing” for more than 48 hours, it usually means some items are out of stock. Restocking typically takes 2-5 days. For updates or concerns, contact us directly via email.

How Can I Cancel My Order?

. Pending Payment: Contact us to cancel the order.

. Paid but Not Shipped: We can cancel the order and provide a full refund.

. Shipped Orders: Cancellation isn’t possible. However, you can return unopened items upon receipt for a refund (shipping costs not covered).

Refunds are processed within 1-3 business days after we receive the returned goods.

My Order Isn’t Showing in My EZPARTYSTORE Account

This could happen due to:

1. Payment Error: An issue during the checkout process.

2. Guest Checkout: Orders placed without logging in to your account.

To resolve this, confirm your payment via your PayPal account and provide us with the transaction ID, invoice ID, or your PayPal email address. Contact our customer service for assistance.

Shipping FAQ

How Can I Track My Order?

You can track your order during both the processing and shipping stages:

. Processing: Log in to your EZPARTYSTORE account and check the “My Orders” page to view the order status.

. Shipped: Once your order has been dispatched, you’ll receive an email with tracking information and the website link to trace your package. Tracking details are also available on your “Order Details” page.

How Do I Change My Delivery Address?

If you need to update your delivery address, please contact us immediately. Once the order is shipped, the address cannot be changed. Reach out to Customer Service or email us at ezpartystore.com for assistance.

What Shipping Methods Are Available and What Are the Delivery Times?

Shipping from China Warehouse:

Note: Delivery times vary based on location and warehouse. Remote areas may experience delays or additional charges. Contact Customer Service for specific details.

Shipping to Remote Areas

We deliver to remote areas worldwide. However, FedEx or DHL may charge a nominal “remote area fee” if your address is far from main logistics centers.

. If this applies to your address, we will contact you.

. You can opt for Standard Shipping to avoid the fee, and we’ll refund the difference.

Is Shipping Included in Product Prices?

. If an item is labeled “free shipping”, there is no extra shipping cost.

. For other items, shipping costs depend on the product, destination, method, and warehouse.

You can see the shipping cost:

1. Select the shipping country in the “Ship to” tab.

2. Choose your shipping method and proceed to checkout.

How Do I Cancel an Order?

Contact us immediately if you need to cancel an order.

Before Shipment: We can cancel and provide a refund.